Featured Blog
From After-Hours to Integral Partner: GuardianVets Featured in Today’s Veterinary Business
When GuardianVets founder John Dillon took his dog to the ER on a weekend and spent hundreds of dollars on what turned out to be a non-emergency, he had a thought many pet owners have had: “There’s got to be a better way.”
When GuardianVets founder John Dillon took his dog to the ER on a weekend and spent hundreds of dollars on what turned out to be a non-emergency, he had a thought many pet owners have had: “There’s got to be a better way.”
That moment of frustration sparked the creation of GuardianVets — and now, nearly a decade later, our mission is featured in the Editor’s Letter by Ken Niedziela in the June/July 2025 issue of Today’s Veterinary Business.
Read the full editorial here.
todaysveterinarybusiness.com/guardianvets-editor-letter-060125
In the article, Niedziela spotlights how GuardianVets:
Works as a seamless extension of your practice, not just a third party
Uses credentialed veterinary professionals who follow your protocols
Eases front desk pressure by handling overflow calls, prescription requests, and appointment scheduling
Offers real-time phone, chat, and even video support
As Niedziela puts it, GuardianVets is “much closer to being an extension of the team.”
If your practice is struggling with call volume, missed opportunities, or after-hours care, we’re here to help — with real veterinary professionals, real-time answers, and real results.
Learn how we can support your team today.
Latest/Featured Blogs & News
Featured Blog
June 30, 2026
Would They Really Call Back Later?
Featured Blog
June 19, 2026
On-Call – The Hidden Cost of Constant Availability
The blog argues that relying on veterinarians to personally handle every after-hours call is not a sustainable “system,” but a dependency that contributes to burnout, interruptions, and retention challenges. A stronger after-hours model uses trained veterinary professionals, triage workflows, escalation protocols, documentation, and PIMS integration so doctors are reserved for true emergencies while clients still receive timely support.
Featured Blog
June 9, 2026
Don’t Miss the Call: How Client Loyalty Begins After Hours
Veterinary visits are on the decline. Client bonding rates are dropping. And in an era where a Google search is just as accessible as a phone call, veterinary practices are increasingly at risk of losing loyal clients without even knowing it.
