Trusted by independent and multi-site practices
Trusted by independent and multi-site practices
The leader in veterinary after hours and triage.
Over 2.5 million after-hours cases triaged, all managed by
Credentialed Veterinary Technicians providing the medical expertise to
guide your client to the right next step; questions answered, booked
appointment or guided to emergency, and all documented and
integrated with your PIMs.
Over 2.5 million after-hours cases triaged, all managed by Credentialed Veterinary Technicians providing the medical expertise to guide your client to the right next step; questions answered, booked appointment or guided to emergency, and all documented and integrated with your PIMs.
Over 2.5 million after-hours cases triaged, all managed by
Credentialed Veterinary Technicians providing the medical expertise to guide your client to the right next step; questions answered, booked appointment or guided to emergency, and all documented and integrated with your PIMs.
Staffed by Credentialed Veterinary Technicians
Human Touch
Human Touch
Live CVTs
(Credentialed Veterinary Technicians)
Coverage
Coverage
Nights &
Weekends
Nights &
Weekends
Always on when you're closed.
Always on when you're closed.
Join thousands OF veterinary professsionals trusting GuardianVets.
Join thousands OF veterinary professsionals trusting GuardianVets.
Making a difference for veterinary practices.
Thousands of teams rely on GuardianVets to access trusted veterinary support whenever they need it most.
Thousands of teams rely on GuardianVets to access trusted veterinary support whenever they need it most.
Appointment Requests Generated
Capturing potential opportunities
K+
Appointment Requests Generated
Capturing potential opportunities
K+
Appointment Requests Generated
Capturing potential opportunities
K+
Cases Triaged
Expert guidance for everyday and urgent care decisions.
M+
Cases Triaged
Expert guidance for everyday and urgent care decisions.
M+
Cases Triaged
Expert guidance for everyday and urgent care decisions.
M+
Hours of Guidance
Helping teams save time and care with confidence.
h/7
Hours of Guidance
Helping teams save time and care with confidence.
h/7
Hours of Guidance
Helping teams save time and care with confidence.
h/7
One Shared Goal
Supporting better outcomes for every pet in care.
Goal
One Shared Goal
Supporting better outcomes for every pet in care.
Goal
One Shared Goal
Supporting better outcomes for every pet in care.
Goal
Proven Leadership
For nearly 10 years, GuardianVets has helped veterinary practices support pet owners
after hours through real clinical triage and compassionate guidance.
Three steps to live after hours and triage coverage.
Our streamlined onboarding process can have your practice fully supported in as little as 7 days, with every call managed according to your workflows and escalation guidelines.
Call audit, identify gaps
in coverage and missed demand.
We analyze call and patient data to identify demand patterns, measure outcomes, uncover coverage gaps, and reveal opportunities for improvement. This insight helps practices optimize coverage, align staffing with business goals, and capture more appointments and revenue.
Workflow analysis, map client experience, call routing, outcomes, and scheduling.
We map the full client journey, from the first ring to a booked appointment or a resolved concern. Then we design routing, triage paths, and scheduling rules that fit how your team actually works, so the right call reaches the right person without bouncing around or getting dropped.
PIMS integration, connect workflows and scheduling.
We connect directly to your PIMS so appointments, patient records, and triage notes sync automatically and securely. No double entry, no exporting spreadsheets, no staff updating two systems by hand. Everything your team logs shows up where they already work, and everything we handle flows right back in.
You go live.
We launch alongside your team and stay hands-on through the transition, not just the first day. We train your staff, watch how real calls move through the system, and adjust as we learn what works for your practice. From there we keep reviewing performance and tuning the setup so coverage and outcomes get stronger over time.
Call audit, identify gaps
in coverage and missed demand.
Call audit, identify gaps
in coverage and missed demand.
We analyze call and patient data to uncover demand, outcomes, and coverage gaps.
Workflow analysis, map client experience, call routing, outcomes, and scheduling.
We design and optimize a workflow that delivers a seamless experience.
PIMS integration, connect workflows and scheduling.
We integrate with your PIMS for secure data sync.
You go live.
We launch, support your team, and continuously optimize for better outcomes.
Who we help
Who we help
Who we help
From general practice to equine providers, GuardianVets delivers trusted after-hours support through live Credentialed Veterinary Technicians who serve as an extension of your team.
Small Animal Practices
Small Animal Practices
Mixed Animal Practices
Mixed Animal Practices
Equine Practices
Equine Practices
Urgent Care Practices
Urgent Care Practices
Excellence in triage, built into every call.
Carefully selected CVTs
Every GuardianVets Credentialed Veterinary Technician has a minimum of 3–5 years of clinical experience, completes extensive team training, and is selected for their sound judgment and commitment to delivering compassionate after-hours care.
Intensive clinical training
Every CVT completes structured training before supporting practices, including triage protocols, client communication, escalation workflows, documentation standards, and practice-specific call handling.
Ongoing support and oversight
Training doesn't stop after onboarding. GuardianVets provides ongoing clinical education, performance coaching, protocol updates, and quality reviews to ensure every CVT remains aligned with best practices and your hospital's unique workflows.
Real veterinary professionals
Every GuardianVets triage call is handled by a real, U.S.-based Credentialed Veterinary Technician with a minimum of 3–5 years of hands-on clinical experience. That means pet owners are guided by experts.
PIMS integration easily in just a few steps.
GuardianVets integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.
This ensures continuity of care and clean handoff to your daytime team.
PIMS integration easily in just a few steps.
GuardianVets integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.
This ensures continuity of care and clean handoff to your daytime team.
PIMS integration easily in just a few steps.
GuardianVets integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.
This ensures continuity of care and clean handoff to your daytime team.
PIMS integration easily in just a few steps.
GuardianVets integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.
This ensures continuity of care and clean handoff to your daytime team.
PIMS integration easily in just a few steps.
GuardianVets integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.
This ensures continuity of care and clean handoff to your daytime team.
Real People. Real Results
Real People. Real Results
Real People. Real Results
Real People. Real Results
Real People. Real Results
As our Chief Medical Officer, Dr. Lori Teller leads and oversees GuardianVets' clinical operations and our team of U.S.-based Credentialed Veterinary Technicians. Every GuardianVets CVT has a minimum of five years of hands-on clinical experience, ensuring pet owners receive trusted guidance from experienced veterinary professionals when they need it most.
A Clinical Professor of Telehealth at Texas A&M University College of Veterinary Medicine & Biomedical Sciences and former President of the American Veterinary Medical Association (AVMA), Dr. Teller is a nationally recognized leader in veterinary medicine and telehealth. With more than 30 years of clinical experience, she helps ensure GuardianVets delivers the highest standard of compassionate, clinically informed after-hours care and support nationwide.
Dr. Lori Teller
DVM, DABVP, CVJ
As our Chief Medical Officer, Dr. Lori Teller leads and oversees GuardianVets' clinical operations and our team of U.S.-based Credentialed Veterinary Technicians. Every GuardianVets CVT has a minimum of five years of hands-on clinical experience, ensuring pet owners receive trusted guidance from experienced veterinary professionals when they need it most.
A Clinical Professor of Telehealth at Texas A&M University College of Veterinary Medicine & Biomedical Sciences and former President of the American Veterinary Medical Association (AVMA), Dr. Teller is a nationally recognized leader in veterinary medicine and telehealth. With more than 30 years of clinical experience, she helps ensure GuardianVets delivers the highest standard of compassionate, clinically informed after-hours care and support nationwide.
Dr. Lori Teller
DVM, DABVP, CVJ
Loved by industry leaders
"Our experience with GuardianVets has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture."
David Chen
Riverbend Pet Care Clinic
"We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen. This has helped prevent burn out with our staff."
Kelly Schuler
Glacial Ridge Veterinary Clinic
"GuardianVets has been a reliable partner from the start — clear in communication, quick to respond, and genuinely committed to our success. Their professionalism and seamless support have made a real difference in our daily operations."
Sarah Mitchell
Pinecrest Animal Hospital
Loved by industry leaders
"Our experience with GuardianVets has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture."
David Chen
Riverbend Pet Care Clinic
"We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen. This has helped prevent burn out with our staff."
Kelly Schuler
Glacial Ridge Veterinary Clinic
"GuardianVets has been a reliable partner from the start — clear in communication, quick to respond, and genuinely committed to our success. Their professionalism and seamless support have made a real difference in our daily operations."
Sarah Mitchell
Pinecrest Animal Hospital
Loved by industry leaders
"Our experience with GuardianVets has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture."
David Chen
Riverbend Pet Care Clinic
"We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen. This has helped prevent burn out with our staff."
Kelly Schuler
Glacial Ridge Veterinary Clinic
"GuardianVets has been a reliable partner from the start — clear in communication, quick to respond, and genuinely committed to our success. Their professionalism and seamless support have made a real difference in our daily operations."
Sarah Mitchell
Pinecrest Animal Hospital
Loved by industry leaders
“With GuardianVets, we no longer dread busy weekends. The peace of mind they provide allows us to focus on delivering exceptional care during peak times. Their licensed professionals handle overflow seamlessly, and our clients notice the difference. Pet owners now get timely updates, and our staff feels supported instead of overwhelmed. Its like having an extra team that never sleeps.”
David Chen
Riverbend Pet Care Clinic
“With GuardianVets, we no longer dread busy weekends. The peace of mind they provide allows us to focus on delivering exceptional care during peak times. Their licensed professionals handle overflow seamlessly, and our clients notice the difference. Pet owners now get timely updates, and our staff feels supported instead of overwhelmed. Its like having an extra team that never sleeps.”
David Chen
Riverbend Pet Care Clinic
Loved by industry leaders
"Our experience with GuardianVets has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture."
David Chen
Riverbend Pet Care Clinic
"We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen. This has helped prevent burn out with our staff."
Kelly Schuler
Glacial Ridge Veterinary Clinic
"GuardianVets has been a reliable partner from the start — clear in communication, quick to respond, and genuinely committed to our success. Their professionalism and seamless support have made a real difference in our daily operations."
Sarah Mitchell
Pinecrest Animal Hospital
Frequently Asked Questions
Frequently Asked Questions
What services do you offer?
What services do you offer?
Is after-hours triage really that big of an issue?
Is after-hours triage really that big of an issue?
Does GuardianVets diagnose or provide treatment?
Does GuardianVets diagnose or provide treatment?
What kinds of hospitals does GuardianVets work with?
What kinds of hospitals does GuardianVets work with?
Covered in as few as 7 days
Real support after hours. Stronger relationships every day.
Every after-hours call is an opportunity to strengthen trust, enhance the client experience, and ensure pets receive the care they need. By providing expert guidance when it matters most, you can build lasting relationships while helping pet owners make informed decisions about their pet's care.
The impact goes beyond patient care. Effective after-hours support can help capture more appointments, improve client retention, and reduce unnecessary emergency visits—benefiting both your clients and your practice.
GuardianVets can have your after-hours coverage in place in as little as 7 days. Contact us today to learn how our team can support your practice and your clients after hours.
Covered in as few as 7 days
Real support after hours. Stronger relationships every day.
Every after-hours call is an opportunity to strengthen trust, enhance the client experience, and ensure pets receive the care they need. By providing expert guidance when it matters most, you can build lasting relationships while helping pet owners make informed decisions about their pet's care.
The impact goes beyond patient care. Effective after-hours support can help capture more appointments, improve client retention, and reduce unnecessary emergency visits—benefiting both your clients and your practice.
GuardianVets can have your after-hours coverage in place in as little as 7 days. Contact us today to learn how our team can support your practice and your clients after hours.
Covered in as few as 7 days
Real support after hours. Stronger relationships every day.
Every after-hours call is an opportunity to strengthen trust, enhance the client experience, and ensure pets receive the care they need. By providing expert guidance when it matters most, you can build lasting relationships while helping pet owners make informed decisions about their pet's care.
The impact goes beyond patient care. Effective after-hours support can help capture more appointments, improve client retention, and reduce unnecessary emergency visits—benefiting both your clients and your practice.
GuardianVets can have your after-hours coverage in place in as little as 7 days. Contact us today to learn how our team can support your practice and your clients after hours.
Covered in as few as 7 days
Real support after hours. Stronger relationships every day.
Every after-hours call is an opportunity to strengthen trust, enhance the client experience, and ensure pets receive the care they need. By providing expert guidance when it matters most, you can build lasting relationships while helping pet owners make informed decisions about their pet's care.
The impact goes beyond patient care. Effective after-hours support can help capture more appointments, improve client retention, and reduce unnecessary emergency visits—benefiting both your clients and your practice.
GuardianVets can have your after-hours coverage in place in as little as 7 days. Contact us today to learn how our team can support your practice and your clients after hours.
Covered in as few as 7 days
Real support after hours. Stronger relationships every day.
Every after-hours call is an opportunity to strengthen trust, enhance the client experience, and ensure pets receive the care they need. By providing expert guidance when it matters most, you can build lasting relationships while helping pet owners make informed decisions about their pet's care.
The impact goes beyond patient care. Effective after-hours support can help capture more appointments, improve client retention, and reduce unnecessary emergency visits—benefiting both your clients and your practice.
GuardianVets can have your after-hours coverage in place in as little as 7 days. Contact us today to learn how our team can support your practice and your clients after hours.