How it works
How it works
A simple path to trusted after-hours coverage.
We audit your gaps, map your workflows, connect your systems, and launch support that fits your practice.
We audit your gaps, map your workflows, connect your systems, and launch support that fits your practice.
Staffed by Credentialed Veterinary Technicians
Join thousands OF veterinary professsionals trusting GuardianVets.
Join thousands OF veterinary professsionals trusting GuardianVets.
Call audit, identify gaps
in coverage and missed demand.
We analyze call and patient data to identify demand patterns, measure outcomes, uncover coverage gaps, and reveal opportunities for improvement. This insight helps practices optimize coverage, align staffing with business goals, and capture more appointments and revenue.
Workflow analysis, map client experience, call routing, outcomes, and scheduling.
We map the full client journey, from the first ring to a booked appointment or a resolved concern. Then we design routing, triage paths, and scheduling rules that fit how your team actually works, so the right call reaches the right person without bouncing around or getting dropped.
PIMS integration, connect workflows and scheduling.
We connect directly to your PIMS so appointments, patient records, and triage notes sync automatically and securely. No double entry, no exporting spreadsheets, no staff updating two systems by hand. Everything your team logs shows up where they already work, and everything we handle flows right back in.
You coverage goes live 24/7
We launch alongside your team and stay hands-on through the transition, not just the first day. We train your staff, watch how real calls move through the system, and adjust as we learn what works for your practice. From there we keep reviewing performance and tuning the setup so coverage and outcomes get stronger over time.
Call audit, identify gaps
in coverage and missed demand.
Call audit, identify gaps
in coverage and missed demand.
We analyze call and patient data to uncover demand, outcomes, and coverage gaps.
Workflow analysis, map client experience, call routing, outcomes, and scheduling.
We design and optimize a workflow that delivers a seamless experience.
PIMS integration, connect workflows and scheduling.
We integrate with your PIMS for secure data sync.
You coverage goes live 24/7
We launch, support your team, and continuously optimize for better outcomes.
As our Chief Medical Officer, Dr. Lori Teller leads and oversees GuardianVets' clinical operations and our team of U.S.-based Credentialed Veterinary Technicians. Every GuardianVets CVT has a minimum of five years of hands-on clinical experience, ensuring pet owners receive trusted guidance from experienced veterinary professionals when they need it most.
A Clinical Professor of Telehealth at Texas A&M University College of Veterinary Medicine & Biomedical Sciences and former President of the American Veterinary Medical Association (AVMA), Dr. Teller is a nationally recognized leader in veterinary medicine and telehealth. With more than 30 years of clinical experience, she helps ensure GuardianVets delivers the highest standard of compassionate, clinically informed after-hours care and support nationwide.
Dr. Lori Teller
DVM, DABVP, CVJ
As our Chief Medical Officer, Dr. Lori Teller leads and oversees GuardianVets' clinical operations and our team of U.S.-based Credentialed Veterinary Technicians. Every GuardianVets CVT has a minimum of five years of hands-on clinical experience, ensuring pet owners receive trusted guidance from experienced veterinary professionals when they need it most.
A Clinical Professor of Telehealth at Texas A&M University College of Veterinary Medicine & Biomedical Sciences and former President of the American Veterinary Medical Association (AVMA), Dr. Teller is a nationally recognized leader in veterinary medicine and telehealth. With more than 30 years of clinical experience, she helps ensure GuardianVets delivers the highest standard of compassionate, clinically informed after-hours care and support nationwide.
Dr. Lori Teller
DVM, DABVP, CVJ
Loved by industry leaders
"Our experience with GuardianVets has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture."
David Chen
Riverbend Pet Care Clinic
"We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen. This has helped prevent burn out with our staff."
Kelly Schuler
Glacial Ridge Veterinary Clinic
"GuardianVets has been a reliable partner from the start — clear in communication, quick to respond, and genuinely committed to our success. Their professionalism and seamless support have made a real difference in our daily operations."
Sarah Mitchell
Pinecrest Animal Hospital
Loved by industry leaders
"Our experience with GuardianVets has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture."
David Chen
Riverbend Pet Care Clinic
"We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen. This has helped prevent burn out with our staff."
Kelly Schuler
Glacial Ridge Veterinary Clinic
"GuardianVets has been a reliable partner from the start — clear in communication, quick to respond, and genuinely committed to our success. Their professionalism and seamless support have made a real difference in our daily operations."
Sarah Mitchell
Pinecrest Animal Hospital
Loved by industry leaders
"Our experience with GuardianVets has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture."
David Chen
Riverbend Pet Care Clinic
"We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen. This has helped prevent burn out with our staff."
Kelly Schuler
Glacial Ridge Veterinary Clinic
"GuardianVets has been a reliable partner from the start — clear in communication, quick to respond, and genuinely committed to our success. Their professionalism and seamless support have made a real difference in our daily operations."
Sarah Mitchell
Pinecrest Animal Hospital
Loved by industry leaders
"Our experience with GuardianVets has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture."
David Chen
Riverbend Pet Care Clinic
"We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen. This has helped prevent burn out with our staff."
Kelly Schuler
Glacial Ridge Veterinary Clinic
"GuardianVets has been a reliable partner from the start — clear in communication, quick to respond, and genuinely committed to our success. Their professionalism and seamless support have made a real difference in our daily operations."
Sarah Mitchell
Pinecrest Animal Hospital
Loved by industry leaders
“With GuardianVets, we no longer dread busy weekends. The peace of mind they provide allows us to focus on delivering exceptional care during peak times. Their licensed professionals handle overflow seamlessly, and our clients notice the difference. Pet owners now get timely updates, and our staff feels supported instead of overwhelmed. Its like having an extra team that never sleeps.”
David Chen
Riverbend Pet Care Clinic
“With GuardianVets, we no longer dread busy weekends. The peace of mind they provide allows us to focus on delivering exceptional care during peak times. Their licensed professionals handle overflow seamlessly, and our clients notice the difference. Pet owners now get timely updates, and our staff feels supported instead of overwhelmed. Its like having an extra team that never sleeps.”
David Chen
Riverbend Pet Care Clinic
PIMS integration easily in just a few steps.
GuardianVets integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.
This ensures continuity of care and clean handoff to your daytime team.
PIMS integration easily in just a few steps.
GuardianVets integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.
This ensures continuity of care and clean handoff to your daytime team.
PIMS integration easily in just a few steps.
GuardianVets integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.
This ensures continuity of care and clean handoff to your daytime team.
PIMS integration easily in just a few steps.
GuardianVets integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.
This ensures continuity of care and clean handoff to your daytime team.
PIMS integration easily in just a few steps.
GuardianVets integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.
This ensures continuity of care and clean handoff to your daytime team.
Frequently Asked Questions
Frequently Asked Questions
What services do you offer?
What services do you offer?
Is after-hours triage really that big of an issue?
Is after-hours triage really that big of an issue?
Does GuardianVets diagnose or provide treatment?
Does GuardianVets diagnose or provide treatment?
What kinds of hospitals does GuardianVets work with?
What kinds of hospitals does GuardianVets work with?
Covered in as few as 7 days
Real support after hours. Stronger relationships every day.
Every after-hours call is an opportunity to strengthen trust, enhance the client experience, and ensure pets receive the care they need. By providing expert guidance when it matters most, you can build lasting relationships while helping pet owners make informed decisions about their pet's care.
The impact goes beyond patient care. Effective after-hours support can help capture more appointments, improve client retention, and reduce unnecessary emergency visits—benefiting both your clients and your practice.
GuardianVets can have your after-hours coverage in place in as little as 7 days. Contact us today to learn how our team can support your practice and your clients after hours.
Covered in as few as 7 days
Real support after hours. Stronger relationships every day.
Every after-hours call is an opportunity to strengthen trust, enhance the client experience, and ensure pets receive the care they need. By providing expert guidance when it matters most, you can build lasting relationships while helping pet owners make informed decisions about their pet's care.
The impact goes beyond patient care. Effective after-hours support can help capture more appointments, improve client retention, and reduce unnecessary emergency visits—benefiting both your clients and your practice.
GuardianVets can have your after-hours coverage in place in as little as 7 days. Contact us today to learn how our team can support your practice and your clients after hours.
Covered in as few as 7 days
Real support after hours. Stronger relationships every day.
Every after-hours call is an opportunity to strengthen trust, enhance the client experience, and ensure pets receive the care they need. By providing expert guidance when it matters most, you can build lasting relationships while helping pet owners make informed decisions about their pet's care.
The impact goes beyond patient care. Effective after-hours support can help capture more appointments, improve client retention, and reduce unnecessary emergency visits—benefiting both your clients and your practice.
GuardianVets can have your after-hours coverage in place in as little as 7 days. Contact us today to learn how our team can support your practice and your clients after hours.
Covered in as few as 7 days
Real support after hours. Stronger relationships every day.
Every after-hours call is an opportunity to strengthen trust, enhance the client experience, and ensure pets receive the care they need. By providing expert guidance when it matters most, you can build lasting relationships while helping pet owners make informed decisions about their pet's care.
The impact goes beyond patient care. Effective after-hours support can help capture more appointments, improve client retention, and reduce unnecessary emergency visits—benefiting both your clients and your practice.
GuardianVets can have your after-hours coverage in place in as little as 7 days. Contact us today to learn how our team can support your practice and your clients after hours.
Covered in as few as 7 days
Real support after hours. Stronger relationships every day.
Every after-hours call is an opportunity to strengthen trust, enhance the client experience, and ensure pets receive the care they need. By providing expert guidance when it matters most, you can build lasting relationships while helping pet owners make informed decisions about their pet's care.
The impact goes beyond patient care. Effective after-hours support can help capture more appointments, improve client retention, and reduce unnecessary emergency visits—benefiting both your clients and your practice.
GuardianVets can have your after-hours coverage in place in as little as 7 days. Contact us today to learn how our team can support your practice and your clients after hours.