Veterinary visits are on the decline. Client bonding rates are dropping. And in an era where a Google search is just as accessible as a phone call, veterinary practices are increasingly at risk of losing loyal clients without even knowing it.

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In the latest issue of Today’s Veterinary Business, GuardianVets’ Chief Veterinary Officer, Dr. Lori Teller, DVM, DABVP (Canine/Feline), CVJ, tackles the growing loyalty gap in her piece, “Meeting Clients Where They Are.” 🔗 Read the full article here. 👉 todaysveterinarybusiness.com/clients-teletriage-viewpoint-0625 Dr. Teller challenges veterinary teams to consider:

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Are you building lasting relationships, or simply completing transactions?

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Can your clients reach a real human when they need help most?

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Are you turning to the right technology to support your team without losing the human touch?

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💡 One key takeaway? It’s not about choosing between technology and personal connection. It’s about combining both — using services like GuardianVets to provide after-hours triage, call overflow, and protocol-driven support that feels seamless to the client and empowering to your team.

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“It’s the human connection that seals the deal, builds client loyalty, keeps staff happy, and improves profitability.” – Dr. Lori Teller

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We’re proud to help practices meet clients where they are — day or night, weekend or weekday. If you’re looking for a better way to serve clients, support your staff, and grow your practice, we’re here to help.  

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📞 Schedule a demo to learn more. www.guardianvets.com

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