The leader in veterinary after-hours answering service & triage.
The leader in veterinary after-hours answering service & triage.
The leader in veterinary after-hours answering service & triage.
The leader in veterinary after-hours answering service & triage.
Over 2.5 million after-hours cases triaged through our live veterinary answering service all managed by Credentialed Veterinary Technicians who provide expert veterinary triage, answer client questions, book appointments, and guide pet owners to the right level of care. Fully documented and integrated with your PIMS.
Over 2.5 million after-hours cases triaged through our live veterinary answering service all managed by Credentialed Veterinary Technicians who provide expert veterinary triage, answer client questions, book appointments, and guide pet owners to the right level of care. Fully documented and integrated with your PIMS.
Over 2.5 million after-hours cases triaged through our live veterinary answering service all managed by Credentialed Veterinary Technicians who provide expert veterinary triage, answer client questions, book appointments, and guide pet owners to the right level of care. Fully documented and integrated with your PIMS.
Book a Demo
Incoming call
Bella’s owner, returning client
Call routed to reception
Call record saved
Recording, transcript, tags
02:48
After Hours Support
Appointment booked
Wellness visit, 2:30 PM
Lead captured
Appointment booked successfully
Join 1,200+ vets using GuardianVets to book more appointments.
Join 1,200+ vets using GuardianVets to book more appointments.
Thousands of veterinary practices rely on GuardianVets for trusted veterinary after-hours answering service to deliver expert pet triage support whenever it matters most.
Thousands of veterinary practices rely on GuardianVets for trusted veterinary after-hours answering service to deliver expert pet triage support whenever it matters most.
Thousands of veterinary practices rely on GuardianVets for trusted veterinary after-hours answering service to deliver expert pet triage support whenever it matters most.
134K+
134K+
134K+
Appointment requests generated
Appointment requests generated
2.5M+
2.5M+
2.5M+
Cases triaged
Cases triaged
24/7
24/7
24/7
Hours of guidance
Hours of guidance
1 Goal
1 Goal
1 Goal
One shared goal
One shared goal
Nights & weekends always. So your team can rest, recharge and rise to care.
Nights & weekends always. So your team can rest, recharge and rise to care.
Nights & weekends always. So your team can rest, recharge and rise to care.
Evenings and nights
Always-active agents
Overflow support
Always-active agents
Weekends
No more voicemail
Drive to the ER
24/7 support for ER referrals
Four steps to live after-hours triage coverage.
Four steps to live after-hours triage coverage.
Four steps to live after-hours triage coverage.
Our streamlined onboarding process can have your practice fully supported in as little as 7 days, with every call managed according to your workflows and escalation guidelines.
Our streamlined onboarding process can have your practice fully supported in as little as 7 days, with every call managed according to your workflows and escalation guidelines.
Step 01
Step 01
Call audit, identify gaps in coverage and missed demand.
Call audit, identify gaps in coverage and missed demand.
Call audit, identify gaps in coverage and missed demand.
We analyze call and patient data to identify demand patterns, measure outcomes, uncover coverage gaps, and reveal opportunities for improvement. This insight helps practices optimize coverage, align staffing with business goals, and capture more appointments and revenue.
We analyze call and patient data to identify demand patterns, measure outcomes, uncover coverage gaps, and reveal opportunities for improvement. This insight helps practices optimize coverage, align staffing with business goals, and capture more appointments and revenue.
Step 02
Step 02
Workflow analysis, map client experience, call routing, outcomes, and scheduling.
Workflow analysis, map client experience, call routing, outcomes, and scheduling.
Workflow analysis, map client experience, call routing, outcomes, and scheduling.
We map the full client journey, from the first ring to a booked appointment or a resolved concern. Then we design routing, triage paths, and scheduling rules that fit how your team actually works, so the right call reaches the right person without bouncing around or getting dropped.
We map the full client journey, from the first ring to a booked appointment or a resolved concern. Then we design routing, triage paths, and scheduling rules that fit how your team actually works, so the right call reaches the right person without bouncing around or getting dropped.
Step 03
Step 03
PIMS integration, connect workflows and scheduling.
PIMS integration, connect workflows and scheduling.
PIMS integration, connect workflows and scheduling.
We connect directly to your PIMS so appointments, patient records, and triage notes sync automatically and securely. No double entry, no exporting spreadsheets, no staff updating two systems by hand. Everything your team logs shows up where they already work, and everything we handle flows right back in.
We connect directly to your PIMS so appointments, patient records, and triage notes sync automatically and securely. No double entry, no exporting spreadsheets, no staff updating two systems by hand. Everything your team logs shows up where they already work, and everything we handle flows right back in.
Step 04
Step 04
You go live with your team and start booking appointments.
You go live with your team and start booking appointments.
You go live with your team and start booking appointments.
We launch alongside your team and stay hands-on through the transition, not just the first day. We train your staff, watch how real calls move through the system, and adjust as we learn what works for your practice. From there we keep reviewing performance and tuning the setup so coverage and outcomes get stronger over time.
We launch alongside your team and stay hands-on through the transition, not just the first day. We train your staff, watch how real calls move through the system, and adjust as we learn what works for your practice. From there we keep reviewing performance and tuning the setup so coverage and outcomes get stronger over time.
PIMS Integration in a Few Steps: Voicemail Alternatives That Sync to the Record
GuardianVets is your 24/7 veterinary answering service, it integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all veterinary triage call outcomes back to the medical record.
A typical after-hours call moves through a clear sequence: a Credentialed Veterinary Technician answers, triages the concern against your protocols, and books a next-day appointment or escalates a true emergency. Overflow and after-hours calls that might otherwise reach voicemail are documented in your PIMS and returned as a morning recap, helping you book appointments that could be lost.
This ensures continuity of care and clean handoff to your daytime team.
PIMS Integration in a Few Steps: Voicemail Alternatives That Sync to the Record
GuardianVets is your 24/7 veterinary answering service, it integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all veterinary triage call outcomes back to the medical record.
A typical after-hours call moves through a clear sequence: a Credentialed Veterinary Technician answers, triages the concern against your protocols, and books a next-day appointment or escalates a true emergency. Overflow and after-hours calls that might otherwise reach voicemail are documented in your PIMS and returned as a morning recap, helping you book appointments that could be lost.
This ensures continuity of care and clean handoff to your daytime team.
PIMS Integration in a Few Steps: Voicemail Alternatives That Sync to the Record
GuardianVets is your 24/7 veterinary answering service, it integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all veterinary triage call outcomes back to the medical record.
A typical after-hours call moves through a clear sequence: a Credentialed Veterinary Technician answers, triages the concern against your protocols, and books a next-day appointment or escalates a true emergency. Overflow and after-hours calls that might otherwise reach voicemail are documented in your PIMS and returned as a morning recap, helping you book appointments that could be lost.
This ensures continuity of care and clean handoff to your daytime team.
PIMS Integration in a Few Steps: Voicemail Alternatives That Sync to the Record
GuardianVets is your 24/7 veterinary answering service, it integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all veterinary triage call outcomes back to the medical record.
A typical after-hours call moves through a clear sequence: a Credentialed Veterinary Technician answers, triages the concern against your protocols, and books a next-day appointment or escalates a true emergency. Overflow and after-hours calls that might otherwise reach voicemail are documented in your PIMS and returned as a morning recap, helping you book appointments that could be lost.
This ensures continuity of care and clean handoff to your daytime team.
PIMS Integration in a Few Steps: Voicemail Alternatives That Sync to the Record
GuardianVets is your 24/7 veterinary answering service, it integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all veterinary triage call outcomes back to the medical record.
A typical after-hours call moves through a clear sequence: a Credentialed Veterinary Technician answers, triages the concern against your protocols, and books a next-day appointment or escalates a true emergency. Overflow and after-hours calls that might otherwise reach voicemail are documented in your PIMS and returned as a morning recap, helping you book appointments that could be lost.
This ensures continuity of care and clean handoff to your daytime team.
Excellence in triage, built into every call.
Excellence in triage, built into every call.
Excellence in triage, built into every call.
Guidance, follow-ups, behavior, nutrition, minor concerns, rechecks, and education, handled from wherever you are.
Guidance, follow-ups, behavior, nutrition, minor concerns, rechecks, and education, handled from wherever you are.
Carefully selected CVTs
GuardianVets uses a rigorous selection process to identify CVTs who are clinically experienced, calm under pressure, and capable of delivering compassionate guidance in urgent after-hours moments.
GuardianVets uses a rigorous selection process to identify CVTs who are clinically experienced, calm under pressure, and capable of delivering compassionate guidance in urgent after-hours moments.
Intensive clinical training
Every CVT completes structured training before supporting practices, including triage protocols, client communication, escalation workflows, and documentation standards.
Every CVT completes structured training before supporting practices, including triage protocols, client communication, escalation workflows, and documentation standards.
Ongoing support and oversight
Training does not stop after onboarding. GuardianVets provides continued clinical support, performance review, protocol updates, and coaching so every CVT stays aligned with best practices.
Training does not stop after onboarding. GuardianVets provides continued clinical support, performance review, protocol updates, and coaching so every CVT stays aligned with best practices.
Real veterinary professionals
Every GuardianVets triage call is handled by a real, U.S.-based Credentialed Veterinary Technician with a minimum of 3–5 years of hands-on clinical experience, so pet owners are guided by people who know the work.
Every GuardianVets triage call is handled by a real, U.S.-based Credentialed Veterinary Technician with a minimum of 3–5 years of hands-on clinical experience, so pet owners are guided by people who know the work.
Built for the Veterinary Teams Who Need Us Most
Built for the Veterinary Teams Who Need Us Most
Built for the Veterinary Teams Who Need Us Most
From general and mixed-animal practices to urgent care and equine-focused veterinary hospitals, GuardianVets provides a trusted after-hours veterinary answering service through live Credentialed Veterinary Technicians who serve as an extension of your team.
Small Animal Practices
Small Animal Practices
Mixed Animal Practices
Mixed Animal Practices
Equine Practices
Equine Practices
Urgent Care Practices
Urgent Care Practices
Real People. Real Results
Real People. Real Results
Real People. Real Results
Real People. Real Results
Real People. Real Results
As our Chief Medical Officer, Dr. Lori Teller leads and oversees GuardianVets’ clinical operations and our team of U.S.-based Credentialed Veterinary Technicians. Every GuardianVets CVT has a minimum of five years of hands-on clinical experience, ensuring pet owners receive trusted guidance from experienced veterinary professionals when they need it most.
A Clinical Professor of Telehealth at Texas A&M University College of Veterinary Medicine & Biomedical Sciences and former President of the American Veterinary Medical Association (AVMA), Dr. Teller is a nationally recognized leader in veterinary medicine and telehealth. With more than 30 years of clinical experience, she helps ensure GuardianVets delivers the highest standard of compassionate, clinically informed after-hours care and support nationwide.
As our Chief Medical Officer, Dr. Lori Teller leads and oversees GuardianVets’ clinical operations and our team of U.S.-based Credentialed Veterinary Technicians. Every GuardianVets CVT has a minimum of five years of hands-on clinical experience, ensuring pet owners receive trusted guidance from experienced veterinary professionals when they need it most.
A Clinical Professor of Telehealth at Texas A&M University College of Veterinary Medicine & Biomedical Sciences and former President of the American Veterinary Medical Association (AVMA), Dr. Teller is a nationally recognized leader in veterinary medicine and telehealth. With more than 30 years of clinical experience, she helps ensure GuardianVets delivers the highest standard of compassionate, clinically informed after-hours care and support nationwide.
As our Chief Medical Officer, Dr. Lori Teller leads and oversees GuardianVets’ clinical operations and our team of U.S.-based Credentialed Veterinary Technicians. Every GuardianVets CVT has a minimum of five years of hands-on clinical experience, ensuring pet owners receive trusted guidance from experienced veterinary professionals when they need it most.
A Clinical Professor of Telehealth at Texas A&M University College of Veterinary Medicine & Biomedical Sciences and former President of the American Veterinary Medical Association (AVMA), Dr. Teller is a nationally recognized leader in veterinary medicine and telehealth. With more than 30 years of clinical experience, she helps ensure GuardianVets delivers the highest standard of compassionate, clinically informed after-hours care and support nationwide.
Dr. Lori Teller
DVM, DABVP, CVJ · Chief Medical Officer
Loved by industry leaders
Loved by industry leaders
Loved by industry leaders
“Our experience with GuardianVets has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture.”
“Our experience with GuardianVets has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture.”
“Our experience with GuardianVets has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture.”
David Chen
Riverbend Pet Care Clinic
“We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen. This has helped prevent burn out with our staff.”
“We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen. This has helped prevent burn out with our staff.”
“We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen. This has helped prevent burn out with our staff.”
Kelly Schuler
Glacial Ridge Veterinary Clinic
“GuardianVets has been a reliable partner from the start: clear in communication, quick to respond, and genuinely committed to our success. Their professionalism and seamless support have made a real difference in our daily operations.”
“GuardianVets has been a reliable partner from the start: clear in communication, quick to respond, and genuinely committed to our success. Their professionalism and seamless support have made a real difference in our daily operations.”
“GuardianVets has been a reliable partner from the start: clear in communication, quick to respond, and genuinely committed to our success. Their professionalism and seamless support have made a real difference in our daily operations.”
Sarah Mitchell
Pinecrest Animal Hospital
Got Questions? We Have Answers.
Got Questions? We Have Answers.
Got Questions? We Have Answers.
What services do you offer?
Who takes the calls?
Can you follow my hospital’s specific protocols on every call?
Do you integrate with our PIMS?
How long does implementation take?
Does GuardianVets diagnose or provide treatment?
How is this different from an answering service?
How do I get support when I need it?
Relief in 7 days
Real veterinary after-hours answering, on-call, and emergency triage support. An investment that pays for itself.
Live Credentialed Veterinary Technicians answer every call
Retain clients seeking guidance elsewhere
Capture appointments that would otherwise be lost
Provide better client experience
Reduce staff burnout and on-call fatigue
Integrate with your PIMS and workflows
Extend service beyond office hours
Start every morning with a complete overnight recap
Appointment Requests Generated
134K+
Cases Triaged
2.5M+
Hours of Guidance
24/7
Relief in 7 days
Real veterinary after-hours answering, on-call, and emergency triage support. An investment that pays for itself.
Live Credentialed Veterinary Technicians answer every call
Retain clients seeking guidance elsewhere
Capture appointments that would otherwise be lost
Provide better client experience
Reduce staff burnout and on-call fatigue
Integrate with your PIMS and workflows
Extend service beyond office hours
Start every morning with a complete overnight recap
Appointment Requests Generated
134K+
Cases Triaged
2.5M+
Hours of Guidance
24/7
Relief in 7 days
Real veterinary after-hours answering, on-call, and emergency triage support. An investment that pays for itself.
Live Credentialed Veterinary Technicians answer every call
Retain clients seeking guidance elsewhere
Capture appointments that would otherwise be lost
Provide better client experience
Reduce staff burnout and on-call fatigue
Integrate with your PIMS and workflows
Extend service beyond office hours
Start every morning with a complete overnight recap
Appointment Requests Generated
134K+
Cases Triaged
2.5M+
Hours of Guidance
24/7
Relief in 7 days
Real veterinary after-hours answering, on-call, and emergency triage support. An investment that pays for itself.
Live Credentialed Veterinary Technicians answer every call
Retain clients seeking guidance elsewhere
Capture appointments that would otherwise be lost
Provide better client experience
Reduce staff burnout and on-call fatigue
Integrate with your PIMS and workflows
Extend service beyond office hours
Start every morning with a complete overnight recap
Appointments Requests Generated
134K+
Cases Triaged
2.5M+
Hours of Guidance
24/7
Relief in 7 days
Real veterinary after-hours answering, on-call, and emergency triage support. An investment that pays for itself.
Live Credentialed Veterinary Technicians answer every call
Retain clients seeking guidance elsewhere
Capture appointments that would otherwise be lost
Provide better client experience
Reduce staff burnout and on-call fatigue
Integrate with your PIMS and workflows
Extend service beyond office hours
Start every morning with a complete overnight recap
Appointments Requests Generated
134K+
Cases Triaged
2.5M+
Hours of Guidance
24/7
You focus on medicine,
We keep your calendar full!
Resources
© GuardianVets 2026
You focus on medicine,
We keep your calendar full!
Resources
© GuardianVets 2026
You focus on medicine,
We keep your calendar full!
Resources
© GuardianVets 2026
You focus on medicine,
We keep your calendar full!
Resources
© GuardianVets 2026
You focus on medicine,
We keep your calendar full!
Resources
© GuardianVets 2026