Back

The ultimate client engagement and retention tool for veterinary practices

GuardianVets scales your veterinary practice virtually - so you never miss a client request during the day or drive a customer away by sending them to voicemail

Learn more

Trusted by thousands of veterinary professionals

We get it, hiring is hard.

Your day is already stressful, without having to worry about a constant hiring and training cycle.

Your problem

I’m burned out with cases after hours

My practice is overwhelmed with high call volume

My Emergency Room needs help

What you need

Assurance your clients are getting the attention they need while you get the downtime you deserve.

What makes GuardianVets so powerful
  • Triages with licensed Veterinary Technicians
  • 24/7 support (including major holidays)
  • Seamlessly works with all major phone systems.
After Hours
What you need

Focus on the clients and patients in front of you. We’ll get them into the clinic with no additional hiring or training.

What makes GuardianVets so powerful
  • Eliminates high hold times or missed calls instantly by adding virtual capacity
  • Customizable for your specific protocols
  • Seamlessly works inside your PIMS
Call Intercept
What you need

Focus on the patients that urgently need to be seen. Take the pressure off your team by being able to reroute patients back to the rDVM for non-emergent cases.

What makes GuardianVets so powerful
  • Allows your team to focus on “true” emergencies
  • Real time updates for wait times and changes in trauma levels
  • Licensed Vet Techs perform triage, patient registration, intake and whiteboard management before the patient arrives
Emergency Triage

What GuardianVets can do in a year

826 hours of talk time saved

- Rural, single practice (Greywolf, WA)

$237k in revenue from new clients

- NY Township, (Brook Farm, NY)

2,841 cases
triaged

- Cascade group, AH of Wenatchee, WA

Modernize your workforce

Add capacity, instantly

Have an entire team team of highly trained, compassionate, and knowledgeable Licensed Veterinary Technicians available 24/7/365 working with you so you can focus on your clients and patients in front of you.

Call Intercept

Triage options that work

Licensed Veterinary Technicians can triage calls, and help release the pressure by rerouting non-emergencies back to the rDVM as needed, instead of overwhelming all areas of the hospital.

Emergency Triage

Increase you customer retention & client satisfaction

Have a live technician available when the practice is closed – using your own protocols to answer questions, triage emergencies, and schedule appointments so you don’t have to worry when you leave the building.

After Hours

Immediate relief at a fraction of the cost

Want to learn how we can support your team? Stop wondering and book a meeting today!

Lets talk

Why work with GuardianVets?

The difference between busy and burnout:

Before GuardianVets

  • Working all night
  • High staff turnover
  • Missed calls, lost appointments
  • A high-pressure hospital
  • Time-wasting calls

With GuardianVets

  • Restful evenings
  • Long-term retention
  • A responsive clinic
  • Time spent where it matters
  • Cases prioritised and filtered

Our clients love us

Don’t take our word for it, though. Here’s how GuardianVets makes a genuine difference for our community.

We have had an excellent experience working with Guardian. The fact that you are integrated with Slack makes all the difference. We have a remote team that significantly contributes to our daily operations. Being able to chat with Guardian via Slack – where most of our communication is already happening – has been a major benefit. It feels like we quickly expanded our team and our capacity to handle inbound calls without the pain and hassle (and expense) of hiring a bunch of new staff.

- Evan Kanouse (Brook Farm Veterinary Center)