Key Takeaways from Our Conversation with Dr. Lori Teller: Mastering Your Webside Manner

Key Takeaways from Our Conversation with Dr. Lori Teller: Mastering Your Webside Manner

Telemedicine is no longer a novelty—it’s a necessity. In our GuardianVets webinar, Dr. Lori Teller, past president of the AVMA and GuardianVets’ Chief Veterinary Officer, broke down what it really means to deliver excellent care through a screen. Whether you're new to virtual care or a seasoned pro, Dr. Teller’s insights were both practical and eye-opening. Here are some of our favorite takeaways: 1. The “Webside Manner” Matters—A Lot Just like bedside manner in person, webside manner plays a critical role in client trust and satisfaction. Virtual visits can feel impersonal—unless we intentionally make them warm, empathetic, and clear. 2. You’re Not Just Talking to a Camera—You’re Talking to a Pet Parent Dr. Teller emphasized the importance of eye contact, vocal tone, and body language—yes, even on Zoom! Small changes like positioning your camera at eye level and nodding to show you’re actively listening can have a big impact. 3. Preparation is Half the Battle The most effective telemedicine appointments begin before the call. From collecting a thorough history in advance to confirming tech setup and expectations with the client, a little prep goes a long way in ensuring a smooth virtual visit. 4. Not All Appointments Belong Online There are clear limitations to virtual care, and Dr. Teller reminded us to draw the line when it’s in the patient’s best interest. Teletriage is an excellent tool to determine when an in-person exam is necessary—and when a virtual visit is sufficient. 5. Team Training = Success Delivering great webside care doesn’t fall solely on the veterinarian. From CSRs to techs, everyone plays a role in educating clients, managing tech hurdles, and setting the stage for successful virtual communication. 6. Your Voice Is Your Superpower Without the benefit of touch or physical presence, the way you say something becomes even more important. Dr. Teller encouraged clinicians to slow down, use reassuring language, and remember that clarity and kindness go hand in hand. Want to See It in Action? Dr. Teller’s full session is now available on-demand in our GuardianVets Learning Hub. Whether you're looking to brush up on your virtual visit skills or train your entire team, this course is packed with tips you can implement today. 👉 CLICK HERE to Watch the Webinar On-Demand