After hours coverage that protects your time, brand and clients
Stop losing clients after hours or to missed calls. GuardianVets CVTs and technology handle every interaction with smart technology and credentialed veterinary technicians, so you capture demand without burning out your team.
Wake up to a full appointment calendar
When phones go to voicemail, clients look elsewhere.
GV OS Core ensures every after hours call is answered as your practice, not an answering service.
Urgent cases are properly triaged and escalated only when appropriate
Non urgent cases are reassured and guided instead of defaulting to ERs
Clients stay within your ecosystem, even when you are closed
01.01/ Who this is for
On-Call Mixed Animal Practices
Give your doctors their nights back. CVTs triage after hours, filter what is truly urgent, and only escalate when needed. Traditional call centers cannot triage, cannot schedule cleanly, and cannot integrate with your PIMS. GuardianVets can.
GV OS Core ensures:
- ⟶ Only true urgent cases reach the on call doctor
- ⟶ Clear triage and documentation before escalation
- ⟶ Fewer interruptions and better quality of life
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01.02/ who is this for
GPs protecting client retention & their brand
Pets do not follow 9 to 5, and neither should your service. GuardianVets answers after hours, triages, and books the next step, so you keep more cases in house and grow, while our team runs execution behind the scenes and your staff stays focused on care.
GV OS Core ensures:
- ⟶ Every after hours call is answered by your practice
- ⟶ Clients receive triage, reassurance at a moment of need
- ⟶ If not an emergency, you book the appointment
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What's included
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Up to 40% of client concerns afterhours are not emergencies
GV OS Core ensures:
Your business and brand are protected
If not an emergency, you book the appointment
You stop guessing why you see open appointment slots
PIMS Integration
GV OS Core integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.
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This ensures continuity of care and clean handoff to your daytime team.
