After Hours
Cascade group, Wenatchee, WA
The hospital group in Washington offers after-hours care for their city of 35,400 with distant emergency facilities. They were overwhelmed by the number of client and non-client calls coming into their phone lines. They collaborated with GuardianVets to triage customer questions after hours, directing urgent cases to on-call veterinarians while advising non-emergent cases to schedule exams during business hours. This ensures doctors are only disturbed for urgent cases and aligns with the purpose of triage.
Trusted by thousands of veterinary professionals
Guardian Vets provides a much needed service, especially with the demand for veterinary service being at an all time high! It has saved the sanity of our doctors and provided a better work- life balance for them, enabling us to keep them happy here. Thanks Guardian Vets!
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