Don’t Miss the Call: How Client Loyalty Begins After Hours

Veterinary visits are on the decline. Client bonding rates are dropping. And in an era where a Google search is just as accessible as a phone call, veterinary practices are increasingly at risk of losing loyal clients without even knowing it.

In the latest issue of Today’s Veterinary Business, GuardianVets’ Chief Veterinary Officer, Dr. Lori Teller, DVM, DABVP (Canine/Feline), CVJ, tackles the growing loyalty gap in her piece, “Meeting Clients Where They Are.” 🔗 Read the full article here. 👉 todaysveterinarybusiness.com/clients-teletriage-viewpoint-0625 Dr. Teller challenges veterinary teams to consider:

1. Are you building lasting relationships, or simply completing transactions?
2. Can your clients reach a real human when they need help most?
3. Are you turning to the right technology to support your team without losing the human touch?

💡 One key takeaway? It's not about choosing between technology and personal connection. It’s about combining both — using services like GuardianVets to provide after-hours triage, call overflow, and protocol-driven support that feels seamless to the client and empowering to your team.

“It’s the human connection that seals the deal, builds client loyalty, keeps staff happy, and improves profitability.” – Dr. Lori Teller

We’re proud to help practices meet clients where they are — day or night, weekend or weekday. If you’re looking for a better way to serve clients, support your staff, and grow your practice, we’re here to help.   📞 Schedule a demo to learn more. www.guardianvets.com